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Refund & cancellation and Delivery Policy

Refunds

We will process your return as quickly as possible and will notify you by email once your refund, replacement or credit note has been processed, within 14 working days after we have received the goods/services. Please note that delivery charges are not refunded. Without exception, we will not accept returns on open or used items, unless the item is faulty. For your protection, we recommend that you use a recorded-delivery service to return items.

Where goods/services are faulty, or provided in error, we will refund any service charges/postage costs you incur returning the items.

Order Cancellation

Though "Sawasdee Namaste Spa" website will endeavor to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation on "Sawasdee Namaste Spa" website to supply. "Sawasdee Namaste Spa" website reserves the right to cancel any order without notice.

In event of any cancelled order, cheque or direct debt payments will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that credit card payment is processed for a cancelled order, refunds will processed in accordance with the Consumer Guarantees Act 1993. Customers who wish to cancel any order must notify "Sawasdee Namaste Spa" website by email by 10am on the next business day following the date of order.

Delivery Policy

Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your credit card details. You get to see the full charge before completing your purchase. We delivery anywhere within India and estimated delivery times are stated with the shipping option chosen by or for you. Some isolated areas may require additional delivery time. Delivery times are based from the received payment time.

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